Amazon customers

Get help with your Toastley order

Started a return on Amazon? Use this form to reach the Toastley team directly and we’ll review your request.

Before you submit: many common issues (smell on first use, middle elements not glowing, body getting hot, different toast times) are actually expected behaviour. It’s worth checking our FAQ and user manuals first — it may save you a return.

Your name*

Email address*Use the email associated with your Amazon order so we can match the records.

Amazon Order ID*Found in “Your Orders” on Amazon — format e.g. 202-1234567-1234567.

Which product?*

What’s the issue?*

Describe your query*Please include when it started, how often it happens, and anything you’ve already tried.

Video / photo link (optional)If your file is over 25 MB, upload it to Google Drive, Dropbox or WeTransfer and paste the share link here. It really speeds up the resolution.

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Get help with your Toastley order

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