Refund policy

Last updated: 25 September 2026

This policy applies to orders placed on toastley.com. If you bought from us on Amazon, TikTok Shop or eBay, please use that marketplace's returns process.

Nothing in this policy affects your statutory rights as a consumer under UK law.

Changed your mind? 30-day returns

You can return any item within 30 days of delivery for a refund, including items bought in a sale or with a discount code. This is longer than the 14 days required by law.

  • To start a return, go to your orders page or use our contact form and tell us which item you want to return. We will send you the return address and instructions. Please get in touch before sending anything back, as items sent without contacting us first may take longer to process.
  • Please send the item back within 14 days of telling us you want to return it.
  • Return postage for change-of-mind returns is paid by you. We recommend a tracked service, as you are responsible for the item until it reaches us.
  • Please return the item with all parts, accessories and the user manual, in its original packaging where possible.
  • You may handle and test the item as you would in a shop. If an item comes back used beyond that, damaged, or with missing parts, we may reduce your refund to reflect the loss in value, as the law allows.
  • For returns requested between 15 and 30 days after delivery (our extended returns period), the item must be unused, in its original condition and in its original packaging.

Faulty, damaged or wrong item

Please check your order when it arrives and let us know as soon as possible using our contact form if anything is faulty, damaged in transit or not what you ordered.

  • Within 30 days of delivery, you can choose a full refund, or a replacement if you prefer.
  • After 30 days, faults are handled under our 12-month warranty, and we will arrange a replacement, repair or refund as appropriate. This is in addition to your legal rights.
  • We pay the return postage for faulty, damaged or incorrect items. We may ask for photos or a short video of the fault first, which often means you won't need to send the item back at all.

Refunds

Once we receive and inspect your return, we will email you to confirm your refund. Refunds are made to your original payment method within 14 days of us receiving the item back, and usually much sooner. Your bank may take a few extra days to show the refund.

If you paid with a gift card, the refunded amount is returned to the gift card. Delivery on UK orders is free, so there are no delivery charges to refund.

Exchanges

The quickest way to change an item, for example for a different colour, is to return it for a refund and place a new order.

Questions

If you have any questions about returns or refunds, please get in touch using our contact form.