Frequently Asked Questions

This is completely normal. New heating elements have a thin protective coating from manufacturing that needs to burn off the first time the toaster runs. You may notice a slight odour or wisp of smoke during the first one or two cycles — this is the elements being “conditioned” and will disappear quickly.

We recommend running the toaster empty on the highest setting once or twice in a well-ventilated room before your first slice of bread.

No — the middle elements are working exactly as designed. They are deliberately set to operate at a lower temperature and are positioned at a different spacing from the outer elements. Because they run cooler, they don’t glow visibly red the way the outer bars do, but they are actively radiating heat onto your bread.

This dual-temperature configuration is what gives Toastley its even, consistent browning. If your toast is coming out at the shade you selected, your elements are working perfectly.

Yes. The Toastley toaster has a stainless steel body, and like all stainless steel appliances it will warm up during operation — this is expected. There are warning labels on the unit itself indicating hot surfaces.

To use safely: keep the toaster on a heat-resistant surface, leave clearance around all sides, and never cover the slots or place anything on top while in use. Full safety guidance is in your user manual.

This is by design. Once a slot has been used, residual heat is retained inside the toaster. Your Toastley automatically reduces the toasting time on the next cycle to compensate, so you don’t end up with a burnt second round at the same browning level.

If you toast in one slot and then immediately use a different slot, the timer for the second slot may also show a shorter duration for the same reason. The browning shade you selected will still be delivered — only the time changes.

A very slight difference in shade between the two sides of a slice is normal and is mentioned in the user manual. It’s a function of how heat circulates around the bread in the slot. Many customers actually prefer it — a slightly firmer underside and a softer top side holds butter and toppings better.

If one side is dramatically paler (e.g. no browning at all) after several cycles, that may indicate an element fault — see the warranty section below.

The flashing is a standby indicator. To put the toaster into sleep mode, press and hold the Cancel button for a few seconds until the screen dims. It will wake instantly when you touch any control.